What To Do When Someone Dies

Available 24 hours a day, 7 days a week.

A simple, calm guide for when you need it most.  When someone dies, it can feel overwhelming and difficult to know what to do next. I am here to guide you gently through each step. You can contact me at any time for support or advice.

When someone dies at home

If the death was expected:

Contact the GP or the out‑of‑hours doctor

A doctor or qualified nurse will attend to verify the death

Once verification has taken place, you can contact me and I will bring your loved one into my care

If the death was unexpected:

Call 999

The emergency services will advise you on the next steps

The Coroner may become involved

When someone dies in hospital or a care home

The staff will take care of the initial steps:

A doctor will verify the death

The medical certificate of cause of death will usually be issued by the hospital or GP

Once you are ready, contact me and I will make the necessary arrangements to bring your loved one into my care

When the Coroner is involved

The Coroner may be notified if:

The death was sudden or unexpected

The cause of death is unclear

The person had not seen a doctor recently

The death was the result of an accident or injury

The Coroner’s office will keep you informed. You can still contact me at any time — I will guide you through the process and liaise with the Coroner on your behalf.

Registering the death

A death must be registered within 5 days (in England and Wales).

You will usually need:

• The medical certificate of cause of death
  
• The person’s full name, address and date of birth
• Their occupation (if applicable)
• Details of their spouse or civil partner
• Their NHS number (if known)
• The registrar will issue:
• The death certificate
• A green form (certificate for burial or cremation), which I will need to proceed with the funeral arrangements

If the Coroner is involved, the process may differ — I will explain everything clearly.

Contacting a funeral director

You can contact me at any time, day or night.

I will:

• Bring your loved one into my care
• Guide you through each step
• Help you make the arrangements at your own pace
• Explain all options clearly and gently
• Provide honest, transparent pricing with no hidden costs
• You will always deal directly with me.

Making the funeral arrangements

When you feel ready, we can discuss:

• Burial or cremation
  
• The type of service you would like
  
• Dates and times
  
• Music, readings and personal touches
  
• Coffins, ashes caskets and scatter tubes
  
• Orders of service
  
• Donations and charity tributes
  
• Transport and floral tributes

There is no rush — you can take as much time as you need.

Support and guidance

I am here to support you before, during and after the funeral.

If you need help with:



• Registering the death
  
• Understanding paperwork
  
• Arranging a simple or traditional funeral
  
• Direct cremation
  
• Bereavement support

Please feel free to contact me at any time.

Here when you need me

If you need immediate advice or support, please call me at any time.

I am here to help you through every step.

Available 24 hours a day, 7 days a week.